Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refunds and cancellations work for invoice credits purchased on Paxbil, an invoicing and automated WhatsApp payment-reminder service operated by Paxbil, a sole proprietorship of Vidhulekha Arjunan, 72, Ajeesh Bhavan, Malayadi, Malayadi Post, Kanyakumari District, Tamil Nadu, India, PIN 629153 ("Paxbil", "we", "us", "our"). It should be read together with our Terms & Conditions.

1. What you're paying for

Paxbil has no subscription and nothing to cancel in the usual sense. New accounts get a set number of free invoices, shown at signup. After that, you prepay for invoice credits, and each credit is consumed only when you use it to send an invoice. There is no recurring or auto-renewing charge — you only ever pay for the credits you choose to buy.

2. Cancelling a credit purchase

Because a credit purchase is a one-off top-up and not a subscription, there is nothing to "cancel" going forward — future purchases are simply optional. If you want a refund for credits you've already bought, see the sections below.

3. Refunds for unused invoice credits

You may request a refund of unused invoice credits within 7 days of the purchase date. To request one, email contact@paxbil.com from the email address on your account, with your account details and the purchase you'd like refunded. We'll verify how many credits from that purchase remain unused and process a refund for that portion.

Requests made after 7 days from the purchase date will not be accepted, except where required by applicable law.

4. Credits that have already been used

Once an invoice credit has been used to send an invoice, it is non-refundable — the service (invoice generation and reminder delivery) has already been provided. This applies even if the request is made within the 7-day window described above; the 7-day window covers unused credits only.

5. Payments between you and your clients

Paxbil does not process, collect, or hold payments made by your clients to you. Any payment your client makes via UPI happens directly between you and your client, outside of Paxbil. This policy covers only what you pay Paxbil for invoice credits — it does not cover, and we cannot refund, payments made by your clients to you. Disputes about those payments are between you and your client.

6. Billing errors or technical issues

If you were charged in error — for example, charged twice for the same purchase, or charged an amount that doesn't match the price shown to you at checkout — contact contact@paxbil.com as soon as you notice, with details of the transaction. We'll investigate and, if we confirm an error on our end, refund the incorrect amount regardless of the 7-day window in Section 3.

7. How refunds are processed

Approved refunds are issued to the original payment method used for the purchase. Once approved, we aim to process the refund within 7–10 business days; the time it takes to reflect in your account or statement after that depends on your bank or payment provider.

8. Account closure

If you close your Paxbil account, any unused invoice credits are not automatically refunded, except where required by applicable law or where you make a valid refund request under Section 3 before closing your account.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of Paxbil after changes take effect constitutes acceptance of the revised policy.

10. Contact

Questions about refunds or cancellations can be sent to contact@paxbil.com, or by post to Paxbil (a sole proprietorship of Vidhulekha Arjunan), 72, Ajeesh Bhavan, Malayadi, Malayadi Post, Kanyakumari District, Tamil Nadu, India, PIN 629153. Paxbil is a Udyam-registered (MSME) enterprise, registration number UDYAM-TN-09-0117217.