Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, and is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which require publishing the rules, regulations, privacy policy, and terms of use for access or usage of paxbil.com and any related mobile site or app (the "Platform"). Being a computer-generated electronic record, this document does not require any physical or digital signature.

These Terms & Conditions ("Terms") govern your access to and use of Paxbil, an invoicing and automated WhatsApp payment-reminder service operated by Paxbil, a sole proprietorship of Vidhulekha Arjunan, 72, Ajeesh Bhavan, Malayadi, Malayadi Post, Kanyakumari District, Tamil Nadu, India, PIN 629153 ("Paxbil", "we", "us", "our"). By creating an account or using Paxbil, you agree to these Terms. If you do not agree, do not use the service.

1. Who can use Paxbil

Paxbil is intended for freelancers, small businesses, and similar entities issuing invoices to their own clients. You must be at least 18 years old and legally capable of entering into a binding contract to create an account. You are responsible for the accuracy of the information you provide, including your business name, WhatsApp number, and UPI ID.

2. Your account

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Paxbil may require WhatsApp-based one-time-password verification at registration and, by default, at login, as an account-security measure. Notify us immediately at contact@paxbil.com if you suspect unauthorized use of your account.

3. What Paxbil does

Paxbil lets you:

• Create and send professional invoices to your clients, including GST calculations where applicable;
• Automatically send WhatsApp payment reminders to your clients on a fixed schedule relative to the invoice due date, until the invoice is marked paid or the reminder limit for that invoice is reached;
• Share a public, link-based view of an invoice with your client so they can see the amount due and your payment details;
• Track invoice and payment status, and export basic reports.

Paxbil does not process payments on your behalf. Any payment made by your client via UPI happens directly between you and your client, outside of Paxbil. We are not a party to that transaction and are not responsible for verifying, collecting, or refunding payments.

4. Invoice credits and pricing

New accounts receive a number of free invoices as shown at signup. Beyond that allowance, sending an invoice consumes one prepaid invoice credit at the price shown in your account at the time of purchase. Prices are set per market and may include a limited-time promotional price alongside the standard list price; the price you are charged is the price displayed to you at the time you buy credits. Prices, the free-invoice allowance, and promotional offers may change at any time and will apply prospectively, not to credits already purchased.

Invoice credits are non-refundable once consumed (i.e., once used to send an invoice). Unused credits are not automatically refunded if you close your account, except where required by applicable law.

5. Acceptable use

You agree not to use Paxbil to:

• Send invoices, reminders, or messages that are fraudulent, deceptive, or for a transaction that does not exist;
• Send unsolicited, abusive, or unlawful content to any client via the WhatsApp reminder feature;
• Attempt to circumvent invoice credit limits, rate limits, or account security controls;
• Use the service in a way that violates applicable law, including tax, consumer-protection, or data-protection law in your jurisdiction.

We may suspend or terminate accounts that we reasonably believe violate this section, with or without notice, to protect the service and other users.

6. Your responsibility for client data

When you add a client or create an invoice, you provide us with your client's personal information (such as name, WhatsApp number, and email) so we can generate the invoice and send reminders on your behalf. You confirm that you have the right to share this information with us and that your own use of Paxbil complies with applicable data-protection law with respect to your clients, including obtaining any consent required to contact them via WhatsApp.

7. Third-party services and links

Paxbil relies on third-party providers to operate — including a messaging provider to deliver WhatsApp messages, cloud storage to host generated invoice PDFs, and a database host. Delivery of WhatsApp messages depends on factors outside our control (e.g. the recipient's WhatsApp status, network conditions, or the messaging provider's own availability), and we do not guarantee that every reminder will be delivered or read. The Platform may also contain links to third-party websites; once you leave Paxbil via such a link, your use of that site is governed by its own terms and privacy policy, not ours.

8. Service availability

We aim to keep Paxbil available and reliable but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the service, including specific features, at any time.

9. Limitation of liability

To the maximum extent permitted by law, Paxbil is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of the service, including missed or delayed payment reminders, disputes with your clients, or losses arising from a payment made or not made outside the platform. Our total liability for any claim relating to Paxbil is limited to the amount you paid us for invoice credits in the three months preceding the claim.

10. Indemnity

You agree to indemnify and hold Paxbil and its officers, employees, and agents harmless from any claim, demand, or penalty (including reasonable legal fees) brought by a third party arising out of your breach of these Terms, your violation of any law, or your infringement of any third party's rights, including in connection with invoices, reminders, or client data you submit through the service.

11. Force majeure

Neither party is liable for any failure or delay in performing an obligation under these Terms where that failure or delay results from a cause beyond that party's reasonable control, including natural disaster, internet or telecommunications outages, or failure of a third-party provider Paxbil depends on (such as the WhatsApp messaging provider or a cloud hosting provider).

12. Termination

You may stop using Paxbil at any time. We may suspend or terminate your access if you breach these Terms, misuse the service, or if we discontinue the service, with notice where reasonably practicable.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of Paxbil after changes take effect constitutes acceptance of the revised Terms.

14. Governing law

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of Paxbil is subject to the exclusive jurisdiction of the courts having authority over Kanyakumari District, Tamil Nadu, India.

15. Contact

Questions about these Terms can be sent to contact@paxbil.com, or by post to Paxbil (a sole proprietorship of Vidhulekha Arjunan), 72, Ajeesh Bhavan, Malayadi, Malayadi Post, Kanyakumari District, Tamil Nadu, India, PIN 629153. Paxbil is a Udyam-registered (MSME) enterprise, registration number UDYAM-TN-09-0117217.